What is Concierge?

Last verified 19 August 2026
Read time 2 min
Plans Core, Growth
The short version

Concierge runs guided client conversations that gather briefs, preferences, and feedback. Open it from the left rail, then use Dashboard to create conversations and Sessions to review responses.

Use Concierge to learn what a client wants through a guided conversation powered by Vai.

What Concierge does

Concierge runs guided conversations with your clients to gather briefs, preferences, and feedback. You set up a conversation once, send it to the client, and review the responses in Visualist.

Where to find it

Open Concierge from the left rail. Use Dashboard to create and manage Concierge conversations, and use Sessions to review client responses.

Good to know

Concierge adapts the conversation as the client answers. Clients answer in their own words, and Vai keeps the exchange flowing toward the insights you need.

To set up your first one, see How do I create a Concierge questionnaire?.

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