What happens if my payment fails?
The short version
If a payment fails, Visualist downgrades your account to Free and paid features become unavailable. Your content is preserved subject to the Free plan's limits; resolve the payment from `Account` → `Billing`.
Plans are billed monthly. If a charge does not go through, Visualist downgrades the account to Free and makes paid features unavailable.
What happens when a charge fails
Your account moves to Free. Paid features, including Hubs, become unavailable. Your content is preserved subject to the Free plan’s limits.
How to fix it
- Open Billing. Open
Accountand go toBilling. - Update the payment method. Open
Payment method, selectCheck and update payment method, and follow the billing flow to resolve the payment.
Good to know
If you no longer want to keep paying, you can step down to a lower plan instead of leaving a payment unpaid. See How do I change my plan? or How do I cancel my subscription?.
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