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What Does Your Client Want From Their Space?
Megan Hill
August 10, 2022
interior design
client communication
Interior designers need to understand their client's lifestyles and personalities in order to design a home they'll love.
understanding clients, understanding interior design clients, client goals and drivers, client intake questionnaire, client intake questions, designing for personality, designing a home, questions to assess client personality, questions to assess client lifestyle, Nikki Holt, Kimberly Timmons interiors, lucy smith, lucy madeleine design, Zenterior design, Liselle Milner, Devin Vonderhaar, the modern minimalist, Laura Medicus, Laura Medicus interiors

Above all else, a home should be two things: functional and personal. Every home should be a true reflection of its resident's lifestyle and personality. Once you have found out what your client needs from a project, you can start finding out what they want. How does your client hope to live within the space you're creating? In what ways can this space enhance their lifestyle? What is going to make this space instantly recognisable as their own?

Visualist speaks to five top interior designers to find out what they've got jotted down on their client intake form...

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Laura Medicus

What type of entertaining do you do?

It is important to understand how a client wants to interact with the space, but also how they hope to interact with others within the space. How can the room you're designing enhance your clients' relationships and facilitate beautiful memories?

Laura Medicus is the owner and principal designer of Denver-based interior design firm, Laura Medicus Interiors. Read our full interview with Laura here.

‍

Lucy Smith

Where do you usually shop?

Whether it be for clothing, homeware or even food, the way your client shops reveals a lot about their personality, priorities and tastes (quite literally when it comes to food). Familiarise yourself with the brands/shops that your client chooses to interact with and see if there is a common thread that can be translated into your design.

Lucy Smith is the founder of antique furniture store and interior design firm, Lucy Madeline Design. read our full interview with Lucy here.

‍

Liselle Milner

What activities do you regularly enjoy participating in?

Do you like to cook and entertain? Do you want space for indoor games on a rainy day? Do you need storage space for sporting equipment? An outdoor shower for sand rinsing/dog washing? Your client needs their home to function on a daily basis, so you need to know what day-to-day life looks like.

Liselle Milner is an award-winning interior designer and founder of Zenterior Design. Read our full interview with Liselle here.

‍

Devin VonderHaar

What is the first thing you feel when you hold this/enter here?

Though it may seem tedious, figuring out the value of each item in a client's home gives you great insight into their priorities—and will definitely help to clear some clutter!

Devin VonderHaar is a Portland-based home organiser and creator of The Modern Minimalist. Read our full interview with Devin here.

‍

Nikki Holt

Where do you want to be transported to when you're in this space?

There is no place like home... but sometimes it's nice for a home to feel a little bit like somewhere else. Perhaps your client pines after their favourite holiday destination; or craves the comforts of a previous home. A client's answer will reveal more about the ambience they hope to feel in their home and could inform stylistic decisions based on certain areas, emotions or eras.
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Nikki Holt acts as design director for the Luxury Residential Design Studio at Denver-based interior design firm, Kimberly Timmons Interiors. Read our full interview with Nikki here.

‍

Want more insights from your client? Check out our interior design client questionnaire template.

Elliot Soriano's Family Photo Shoot
Megan Hill
August 9, 2022
personal styling
An editorial concept dreamt up by Elliot Soriano and brought to life in Visualist.
fashion concept, fashion concept ideas, fashion shoot ideas, queer fashion shoot, queer creatives, collaborative fashion shoot, fashion Mexico city, editorial shoot Mexico city, editorial concept Mexico City, lady gaga stylist, JLo stylist, styling independent brands

Elliot Soriano is a freelance fashion stylist and costume designer based in Los Angeles. Elliot counts many a celebrity amongst their clients, including the one and only Lady Gaga.

Find an archive of Elliot's work on their website. Follow their Instagram for style inspiration and celebrity snaps.

Meet Elliot Soriano

What shaped your appreciation of fashion?

The one constant throughout my entire life is my love of cowboy boots. If you look at photos of me as a child, it didn't matter what I was wearing, there was always a cowboy boot. There are photos of me in superman pyjamas with cowboy boots on!

For college, I went to an art school in Portland. There I revived my love of cowboy boots with a few pairs I found at a thrift store near my dorm. My current pair (as pictured above) are red satin with a steel toe—they're a runway sample from when Raf Simons was at Calvin Klein.

Where do you look for inspiration?

I spend a lot of time on Instagram bookmarking inspiration. Films are also a great source of inspiration. My favourite film account to follow is Cinespia. They screen classic movies here in LA at the Hollywood Forever Cemetery and have the best taste for cult classics.

What has been your career highlight to date?

I'm most proud of my work assisting Brandon Maxwell in dressing Lady Gaga. I spent a lot of time researching and calling in students and young emerging designers from around the world for her to wear. Giving those emerging talents the same opportunity to be seen as a major LVMH brand—especially on someone like Lady Gaga—has proven to be very helpful in launching their brands.

A collection of Elliot's editorial styling work. Made in Visualist.

We asked Elliot to share their 'bucket list concept'—the creative vision that they hope to one day bring to life...

Family holiday, but make it make fashion

My Bucket List concept looks like something you might see in Dazed Magazine.

I'd love to take a week-long trip to Mexico City with my four best friends. These four friends are my Queer Family and we love working together. During the middle of lockdown, after 3 months of not seeing each other in person, we took a trip to Joshua Tree. The photos from that trip are amongst my favourites ever.

I'd love to shoot throughout Mexico City but the one place I'd absolutely need to shoot at would be Casa Luis Barragán. I took a few courses on architecture in college and visiting this Luis Barragán masterpiece has always been at the top of my bucket list.

Styling would be pretty straightforward—I'd want to highlight each of my friend's individual styles. For authenticity, I'd let them do their own hair but to add a bit of twist to the photos I would like to bring on one of my favourite make-up artists on board, lesgubrious—who just so happens to be based in Mexico City. For the clothing, I'd love to feature Latino designers like Roberto Sanchez and my friend Ivana's dad, Cesar Arellanes, who makes almost all of the clothing she and her wife Brooke wear. I was introduced to Brooke and Ivana through my friend Derek and was just naturally drawn to them by their unique style and energy.

What I love about my Queer Family is that we are all creatives, so collaborating on a shoot would be a dream. They are also very good sports when it comes to my ideas... For our Joshua Tree trip, I insisted that we had a wig party in the desert! Derek and Ivana are both incredibly talented graphic designers and have a really great eye for steering the poses and creative direction. Matt and Brooke are both photographers and always capture great candid photos of our little family.

My idea mostly stems from our desire to travel together. Last year we went to Mérida in Mexico for Brooke and Ivana's wedding and it is one of my most cherished memories of our time together.

Family holiday, but make it make fashion. Moodboard created by Elliot in Visualist.
Natalie Daley on Dressing for Promotion
Megan Hill
August 9, 2022
personal styling
Natalie Daley shares the questions on her client intake form.
personal styling questionnaire, personal styling client intake, personal styling questions, personal styling client questions, personal style questionnaire, personal styling consultancy, advice for personal stylists, personal styling resources, personal stylist resources, personal styling for work, personal style workplace, workplace style, dressing for a promotion

Natalie Daley is a doctor with a passion for fashion. Alongside her medical career, Natalie is the founder of Style Confidence Daley—a personal styling consultancy prescribing clothes as a means for women to develop their confidence in the workplace.

I'm listening

Natalie usually speaks with her clients over the phone or on Skype, to discuss the findings of their style questionnaire and their style board. But no matter the method of communication, listening is always key. Listening to your client and what they're looking for is so important.

With all her work, Natalie seeks to really understand the individual's personality and encapsulate that in their wardrobe. Watching the visible transformation in a clients' confidence is Natalie's favourite part of her job. She knows she has done her job well when clients let her know they've been using her suggestions whilst doing their own shopping.

Overcoming obstacles

Styling work is most challenging when a client has a very specific brief. "Your goal is to do your best for your client. Naturally you want to ensure you interpret their brief just right."

Natalie has also had to come to term with the fact that client's won't love every item or outfit you pick for them—and that's okay!

Client deep dive

Natalie's styling services are tailored specifically for women in the workplace. She helps her clients to dress in a way that reflects the positions they aspire to have, or those they already hold. In keeping with Natalie's area of expertise, we challenged her to make an initial consultation for a client who wants to up her game at work by "dressing for the role she wants"—if she had just 5 questions to work with.

Who... do you admire in terms of their style?

What... do you want to achieve by changing/discovering your workplace style?

Where... do you see yourself in the next year if you make changes to your workplace style?

When... do you want to achieve this by?

Why... do you feel that your workplace style is holding you back from getting the role you want?


Got a question for Natalie? Find out more about her services on her website. Or find Natalie on Instagram.

Catherine Robertson on Pinning Down Priorities
Megan Hill
August 9, 2022
personal styling
Catherine Roberston shares the most insightful questions on her personal style questionnaire.
personal styling questionnaire, personal styling client intake, personal styling questions, personal styling client questions, personal style questionnaire, personal styling consultancy, advice for personal stylists, personal styling resources, personal stylist resources, Catherine Robertson

Catherine Robertson trained at the London College of Style before setting up her personal styling consultancy CR Styling. Catherine leaves each of her clients looking like a million dollars—minus the price tag!

Don't underestimate the high street

As a mother herself, Catherine understands that time can be sparse for her clients. But that doesn't stop her from making them feel "confident, happy and fabulous."

And the same goes for budget. Catherine firmly believes that "the UK high street offers all you need to look stylish and effortlessly chic."

Always getting better

The best place to meet a client is in their own homes. "You can learn so much about their style and lifestyle needs from talking to clients in their own house."

To kick off this meeting, Catherine asks her client to show her their current favourite outfit—the one they feel most confident in. The hardest part of Catherine's job is then having to tactfully say, "That looks nice but I can definitely make you look even better!

Client deep dive

Catherine knows she can make her clients look and feel amazing. But first, she has to know what that means to them. We challenged Catherine to pin down the priorities of a new client—if she only had 5 questions to work with...

Who... do you follow on Instagram and love?

What... is your favourite part of your body?

Where... do you usually shop?

When... do you feel your most confident?

Why... have you chosen to work with a stylist? (It is important to know what the client is expecting.)

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Got a question for Catherine? Explore her services on her website, or check out her Instagram.

Michelle Wright on Building Client Confidence
Megan Hill
August 8, 2022
personal styling
client communication
Personal stylist, Michelle Wright, shares the questions you should have on your personal style questionnaire.
personal styling questionnaire, personal styling client intake, personal styling questions, personal styling client questions, personal style questionnaire, personal styling consultancy, styling over 30s, personal styling older women

Michelle Wright, aka Mrs Stylewright, is an East Midlands-based personal stylist and colour analyst. Michelle focuses on helping women over 30 to rediscover their confidence through the power of dressing.

Let's meet

Michelle's process begins with a "getting to know each other call" to establish her prospective client's needs. If all goes well, a meeting follows.

If the client is local, or happy to pay Michelle's travel expenses, then the meeting will take place in person—usually at the client's house. Zoom meetings work too but Michelle prefers to meet her clients face to face. "I think that you get a better feel of a person from meeting in real life."

Dress for the life you live

For Michelle, an honest assessment of her client's day to day lifestyle is key. An inaccurate picture will result in an inauthentic style and the client not feeling truly themselves. As Michelle explains, "It's pointless glamming someone up in suits and heels if they spend their days at messy play with their 3-year-old!"

That is not to say her client's can't use their new style to manifest the lifestyle they dream of. "When uncovering someone's style, I want to know who they aspire to be as well as who they actually are." To get to the best version of themselves, Michelle must first help clients overcome their own negative perceptions of themslves—the hardest part of her job. Her work seeks to build each individual's self-confidence so that they can finally see what others see.

Client deep dive

The most challenging part of Michelle's job is changing people's negative perceptions of themselves. Her work seeks to build each individual's self-confidence so that they can finally see what others see.

To help a client see themselves through others' eyes, Michelle must first figure out how they see themselves. The scenario: a client wants to refresh their style by making the most of what they already have, not investing in too many new items. We challenged Michelle to understand this client's existing relationship with their wardrobe—if she had just 5 questions to work with.

Who... do you want to be? (Who are you now?)

What... do you wear the most?

Where... are you in your life right now? (Where have you come from? Where do you want to be?)

When... did you last feel fabulous? (Where were you and what were you wearing?)

Why... aren't you happy with your wardrobe?

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Got a question for Michelle? Find out more about Michelle's services on her website. Find style tips and outfit inspiration on her Instagram.

Brianna Wise on Travelling In Style
Megan Hill
August 8, 2022
personal styling
client communication
Celebrity stylist, brand strategist and industry mentor, Brianna Wise, shares her advice for understanding personal styling clients.
personal styling questionnaire, personal styling client intake, personal styling questions, personal styling client questions, personal style questionnaire, personal styling consultancy, Brianna wise, celebrity styling, stylist mentorship, how to become a stylist, styling a frequent flyer, styling travelling clients

Brianna is a Los Angeles-based stylist and brand strategist with clients spanning professional athletes, actors and upcoming artists. Following her own success in the fashion industry, Brianna now helps aspiring stylists to develop their brand identity and avoid common industry pitfalls—so they can enjoy a career like hers.

Storytelling

Energy is everything to Brianna. Brianna needs to understand her client's current life and day-to-day activities, to assess how well their wardrobe communicates that. "Does their wardrobe speak to who they are and where they want to go? What their overall goals are in life?"

This is also the case when Brianna is working on a production job. "I need to fully understand the picture in the producer and director's minds in order to bring it to life. When you think about a production (commercial, video shoot etc.) the story doesn’t come to life without wardrobe. The role of a stylist is so important, we are helping bring ideas and visions to life."

Stylists' responsibilities extend beyond the wardrobe, they also play a role in helping clients feel their best and show up as their best selves. As a personal stylist, you are often working with people in their most vulnerable state both physically and emotionally. These are all fundamental lessons that Brianna teaches her students.

Make it personal

No matter the job—whether it be personal styling, production styling or training an aspiring stylist—Brianna asks her client a series of questions to understand why they sought her services specifically, who they are and what they ultimately desire.

Brianna gets a general gist of a client's style from the inspiration imagery that they provide, but the real clues come from inside a client's current wardrobe. Brianna often sees clients purchasing the wrong size, or believing that a certain style is unflattering for them, when in fact they just need to be shown a way to wear it that works for them.

Brianna makes each client a personalised moodboard and loves to watch a client's face light up when she captures, or rather helps them to express, what they had in mind. Once the style direction is clear... it's time to shop!

Out with the old

Styling was a natural route for Brianna. "Helping people bring a vision to life has always made me feel I’m fulfilling my purpose." In her years of experience, Brianna has noticed that it is often hard for her clients to let go of the old in order to make room for the new. Brianna deals with this mentality by reminding clients of their reasons for hiring a stylist in the first place.

Client deep dive

International travel is finally available once again, so we challenged Brianna to hone in on the needs of a "frequent flyer" who wants to look effortlessly good while living out of a suitcase—if she only had 5 questions to work with.

Who... are you going on a date with sis? (Spill the tea!)

What... is your go-to jacket/blazer that you can layer over anything?

Where... will dinner be?

When... travelling, do you want to be ultra-comfortable or paparazzi ready?

Why... pack light when you can have options?

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Find an archive of Brianna's personal work on her website or find out more about her stylist mentorship programme here. Follow Brianna on Instagram for style inspiration and motivational content.

Saasha Scaife on Speaking in Colour
Megan Hill
August 8, 2022
personal styling
client communication
Saasha Scaife shares the questions she asks every new client.
personal styling questionnaire, personal styling client intake, personal styling questions, personal styling client questions, personal style questionnaire, personal styling consultancy, personal style colour questions, questions about colour and style

A lifetime love of fashion led Saasha Scaife to set up her own personal styling consultancy, Styled By Saasha. No matter their budget, Saasha helps clients to feel stylish and confident—with a little help from the right colour palette!

You decide

Usually, Saasha communicates with clients face to face or via Instagram DMs and emails. The way in which Saasha communicates is ultimately decided by the client themselves, depending on how they initially contact her and how they are most comfortable moving forward.

Say it with a smile

When a client looks in the mirror and a big smile lights up their face, Saasha takes it as a good sign! "You can see their confidence climb and they look happy with their appearance in the mirror."

Try something new

Saasha's work can be challenging when her clients are scared to step out of their comfort zone and try new styles. However, once they trust in her guidance and take the plunge, 99% of the time clients say, "Wow, I didn't think I could wear that but I actually love it!"

Client deep dive

Saasha works closely with colour when building the perfect wardrobe for her clients. Turns out, it is not a pot of gold waiting at the end of the rainbow but the perfect complementary colour palette. We challenged Saasha to make an initial assessment for a client who feels 'lost' when it comes to colour—if she had just five questions to work with...

What... are your favourite colours to wear?

When... do you feel your most confident, and in which colour?

Why... do you feel scared to wear bright colours?

Who... do you want to be? (How would you like others to perceive you when they look at you?)

Where... do you want your style journey to help you? (Perhaps you want to progress in your professional life? Or you're hoping to gain general confidence?)

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Got a question for Saasha? Find out more about Saasha's services on her website. Or find a dose of colour on her Instagram.

Liselle Milner on Designing a Holiday Retreat
Megan Hill
August 5, 2022
interior design
What does your client need from their holiday home? Liselle Milner finds out.
Designing a holiday Retreat, Liselle Milner, Vacation Home, Interior Design, Relaxation Space, Architectural Elements, Tranquil Atmosphere, Interior Decor, Nature Integration, Sustainable Design, Outdoor Living, Serene Getaway, Creative Space, Retreat Planning, Stylish Accommodation, Eco-Friendly Retreat, Personalized Design, Restful Environment, Retreat Aesthetics. holiday home design, how to design a holiday home

Liselle Milner is an award-winning interior designer and founder of Zenterior Design—an interior design firm based in Cornwall. Her work not only looks good, but it also does good. Zenterior Design source products from local craftsman, recycle materials where possible, and continually work to minimise their carbon footprint.

Visual communication

Liselle likes to hold client introductions face to face and, preferably, on site. "I find that this is the quickest and most thorough way to get to grips with a client's needs and style." After that, Liselle finds that visual digital communication works really well. It ensures she and her clients remain on the same wavelength as the project gets fleshed out.

On theme

Some clients have very wide-ranging and diverse tastes. When this is the case, it is important to figure out a common thread that holds the design together. "It is my job to get to the heartbeat of the project. I need to identify a theme that holds everything together as a finished, styled space as opposed to a random collection of items, colours and textures that independently appeal to the client."

Liselle feels confident she's delivered when the scheme sits together with balance and interest, and her client gets excited watching the concept evolve.

The bigger picture

The most challenging part of Liselle's work is ensuring that her clients keep the bigger picture in mind. "When styling a space, although individual items are important in their own right, you also need to keep in mind the layering effect that each item/aspect has upon the space as a whole." If a client loves bold colours and busy patterns, these should feature as statement pieces. But that might mean surrounding them with simpler, complimentary items to make sure they really stand out.

Client deep dive

We challenged Liselle to pin down the functional priorities of "out-of-town clients" who rarely spend time in this home except during the holidays—if she had just 5 questions to work with...

1. What activities do you regularly enjoy participating in?

For example, do you like to cook and entertain? Would you like a space for indoor games on a rainy day? Do you need a quiet reading space or an office area? Do you need storage space for surf/paddle boards? An outdoor shower for sand rinsing/dog washing?

2. When will you spend most of your time in this house?

Seasonally, it is important to make sure the home can be bright and airy for summer and cosy and warm when dressed for Christmas.

On darker days, lighting needs to be both functional and atmospheric. If they will want to cuddle on the sofa and watch a movie in the afternoon you may need to think about blocking the sunlight from reflecting off the TV.

3. Why have you chosen this location for your holiday home?

A client's answer will reveal how they want to spend their time on holiday.

Does there need to be practical storage for items like kayaks and bicycles? Should you work an outdoor dining area with a pizza oven and barbeque equipment into the design? Do seating areas need to be arranged around a window to take advantage of the views?

4. Who will usually be staying here?

Information regarding how many and the ages of children or pets can hugely influence the design of a space. It is also important to understand their hobbies and interests to ensure these can be accommodated.

Are there design considerations to be made to enhance the enjoyment and comfort of any frail or disabled family members like a downstairs bedroom or a wet room?

5. Where will you spend most of your time in the house?

The areas where people spend the most time need to be the areas that are the most comfortable. This can be particularly important when designing an open-plan space.

A family that loves to entertain may want a luxurious dining table with upholstered dining chairs, where they can spend hours over a meal and a few drinks. On the contrary, a different family may just require a breakfast bar as a spot for the kids to have a bowl of cereal before they get sucked into the latest game console, allowing more space for large lounging sofas.

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Got a question for Liselle? Head to her website. Or check out Zenterior Design on Instagram.

Designing The New Walden | Matt Steel
Megan Hill
August 5, 2022
No items found.
An interview with designer, writer and creative director Matt Steel ahead of the launch of his new book, The New Walden.
book design, book cover design, cover design, typography, typography design, book illustration, illustrations, simplistic design, walden, walden pond, henry david thoreau, thoreau, thoreau teachings, the new walden, transcendalist writing, mdoern transcendalist writing, modern transcendalist ideas, walden archival edition, annotated walden, book collectors, living with nature, books living with nature, reviving classic literature, classic literature, matt steel, steel brothers

Many moons ago, a philosopher named Henry David Thoreau made himself at home in a self-built cabin on the banks of Walden Pond. Thoreau documented his experience in a part-memoir, part-manual aptly titled 'Walden'—today regarded as a classic in transcendentalist writing.

Though once written in isolation, Thoreau's wisdom has since influenced many—offering a communal escape route from a life of "quiet desperation". Matt Steel is amongst those impacted by his teachings. Matt Steel is a designer, writer and creative director of Steel Brothers—a creative branding agency for those who think "blending in is overrated". Matt first read Walden on the screen of an iPad. Although the content stirred him, he couldn't shake the feeling that reading on a screen, as opposed to a page, meant he was "doing it wrong". Matt searched for a more fitting, "attractive, archival" edition of Walden. Ultimately unsatisfied with his findings, Matt set about creating his own instead. His efforts produced The New Walden—a rendition that seeks to satisfy bibliophiles, design-lovers and Walden lovers alike. He has successfully created a book that visually reflects the story within, and pays homage to the very essence of the original author. Ironically, growing digital reliance and declining attention spans have rendered Walden, and many other literary classics, endangered at a time when society would benefit from them the most. Matt's mindful reintroduction of Walden to a modern audience could act as a blueprint for the preservation of these great works for generations to come.

Ever the admirer of a beautiful binding and elegant typeface, the revised Walden first caught the attention of Cherie, Visualist's founder, for its aesthetics alone. Permissible to judge a book by its cover in this case because beauty was in fact Matt Steel's intent. However, it was once we learned of the content hidden within, and the meaningful motivation behind every element of design, that admiration became fascination. Visualist asked Matt to share the story of his journey with The New Walden, from inception to completion. Matt shares his personal awakening to Thoreau's teachings, the theory in his approach to design and the legacy of his, and Thoreau's, work.

The New Walden—a revival of Thoreau's classic, designed by Matt Steel.

As told in Matt Steel's own words.

First encounters

The first time I tried to read Walden was in 2011. I flunked out about halfway through the first chapter. Initially attracted by the concept of Thoreau’s experiment, I found myself quickly entangled in a dense thicket of language. I had expected to hear about the cabin he built in the first chapter; instead, I encountered an essay on economics and societal vice with many twists and turns. As Ken Kifer says, “[Thoreau] can shift from a scientific to a transcendental point of view in mid-sentence.” But even in that first partial reading, I could see the book was full of provocative ideas, enlightened observations and gorgeous sentences. I simply didn’t get far enough to reap the rewards. The real reason I set the book aside was that my life was heavily unbalanced at the time. I was addicted to work, putting in long hours which eventually led to burnout. I’d made a series of fear-based decisions in my design business that contributed to its eventual demise. Feeling pulled in too many directions at any given time, I simply lacked the energy and patience for such a challenging book.

When the time is right

My second attempt at reading Walden happened in the spring of 2014, and this time things were very different. Through hard lessons and some intense work with a business coach and mentor, I’d found a healthier, more sustainable lifestyle. I had the mental energy to renew my love for reading, and devoured the entire book this time.  I saw my former self in these famous lines: “The mass of men lead lives of quiet desperation. What is called resignation is confirmed desperation. .... A stereotyped but unconscious despair is concealed even under what are called the games and amusements of mankind. There is no play in them, for this comes after work. But it is a characteristic of wisdom not to do desperate things.”

So many of us are obsessed with so-called 'life hacks', the next new shiny thing, possessions and money. But none of these things satisfy us in the long run. In fact, our busyness and lust for entertainment are killing us. Life is about meaningful contribution, not excitement or status. Thoreau went to the woods because he “wished to live deliberately.” I love how Corinne, my co-editor, comments on that desire. As she says, “His implication was: Don’t you want to live deliberately, too? What other choice would make sense?”

Deciphering Thoreau

Besides Walden and several of his other works, I read dozens of articles and essays on Thoreau, including some that criticise him. I also read Walter Harding’s excellent 1982 biography, which offers a detailed picture of Thoreau’s life – right down to the resonant tone of his voice and the peculiar “burr” in his enunciation of R’s as some of Henry’s friends described it. The book gave me a clear sense of Thoreau’s personality, motivations and creative rhythms. He was contemplative, idealistic and observant but also energetic, spending at least 3–4 hours walking the woods around Concord every day – rain, snow or shine. He was complex and conflicted. Intensity and restraint seemed at constant odds within him. At the same time, there was nothing ineffectual or undisciplined about Thoreau. He was a man of deep conviction and moral courage. You see these qualities in his participation in the Underground Railroad and famous sociopolitical essays such as “Civil Disobedience” and “A Plea for John Brown.”

Acknowledging beauty

His encouraging lessons on contentment are unforgettable. “However mean your life is, meet it and live it; do not shun it and call it hard names. It is not so bad as you are. It looks poorest when you are richest. The fault-finder will find faults even in paradise. Love your life, poor as it is. You may perhaps have some pleasant, thrilling, glorious hours, even in a poorhouse. The setting sun is reflected from the windows of the almshouse as brightly as from the rich man’s abode; the snow melts before its door as early in the spring. I do not see but a quiet mind may live as contentedly there, and have as cheering thoughts, as in a palace.” For me, discontentment is almost always the result of envy. I’m not much given to envying someone else’s possessions or wealth, but as a creative professional and an artist, I’ve been prone to envying other people’s creative accomplishments my entire life. I take Thoreau’s admonition to “Love your life, poor as it is,” as an invitation to stop comparing, to stop looking outside myself for contentment or validation and instead to appreciate the life I have, right now. Nothing is missing. Even the most mundane moments can be beautiful if I meet them with my full presence and a grateful heart.

Building a team

Before I approached Corinne and Benji to collaborate, they were already familiar with the project and loved the concept and approach. Corinne is a devoted Thoreauvian and Benji is a designer, illustrator and bibliophile. Our common interests were substantial and bringing them on board was easy. What’s more, I was Benji’s creative director for three years at my previous agency and we’ve remained close friends, so he was already familiar with my creative process and our communication styles blend comfortably. Honestly, communication was never difficult with either of them. They’re pros. We set clear expectations up front, emailed as needed, spoke on the phone as needed and left each other alone as needed.

Corinne and I discussed the existing annotated versions of Walden and how ours might differ. We agreed that we didn’t want to create a study companion as much as an unobtrusive guide. She led research and wrote the first drafts of annotations, sending them to me in batches. I edited the annotations for style and typeset them in the book, then she proofread the typeset pages. The greatest challenge for all three of us, I think, has been the need for patience and flexibility. Walden is a passion project, not my main gig. The same is true for Benji and Corinne. So turnaround times and communication have moved at a much slower pace than if we worked together full-time. The upshot is that this book has had abundant time to mature and evolve.

Elements of design

Simplicity was one of Thoreau’s core values, and it’s among Walden’s prevailing messages. To me, simplicity is the ultimate sophistication. In creative projects, it isn’t the pursuit of minimalism per sé but rather recognising when you’ve reached the point of “just enough.” Simplicity is about finding the balance between creative exuberance and restraint. Knowing what and when to edit. It’s a constant struggle for me! Without deadlines, self-imposed or external, I’d tinker endlessly.

The book’s layout and proportions connect to Thoreau’s subject matter and physical energy as well. A book about living simply in nature deserves organic proportions and a lively tension between the page shape and the text column. After trying out several page shapes and layouts, I settled on a short pentagon – a proportion found in living things from roses to starfish. This makes for a relatively wide page, giving room for body and annotations to coexist comfortably. Also, an asymmetric layout makes the words feel as if they’re about to walk off the page and around the bend.

Instead of the typical justified text block, ours is ragged on the right, which is the most natural approach for rightward-reading languages like English. Ragged setting makes it easier to achieve consistent white space in and between words, and reduces eye fatigue. The aesthetic result is a typographic deckle that breathes. Lastly, Thoreau was an early advocate for conservation, and sustainability is critical to this project. From cloth and thread to paper and ink, all of this edition’s materials are high-quality, archival, durable and responsibly made.

Typeface in tribute

Typography is at the heart of my edition. I knew from the beginning that I wanted to use only one typeface, which meant finding a font family with optical versions for headlines and text. I decided against typefaces based on those from Thoreau’s day. Most felt either too stiff or too ornate for this project. I hoped to find something that was not only effortless to read but also crisp, energetic and timeless. Thoreau had French Huguenot ancestry on his father’s side. So I looked for a typeface that felt efficient and relatively anonymous, with just a little Gallic flair. Lyon Display and Lyon Text, from Commercial Type, fit the bill. Type designer Kai Bernau created the Lyon Collection as a contemporary rendition of serif typefaces created by the 16th-century French type designer and printer Robert Granjon. Lyon’s optical variations look superb at every size from the front cover to annotations.

Pages in The New Walden illustrating the chosen Lyon typeface

Upcycling material

I usually begin branding projects with interviews and surveys but Thoreau was unavailable. So, I had to interview him through biographers and scholars, so to speak. Additionally, whilst I’ve been a working designer since 2003, my creative process is almost always words-first. My branding work starts with strategy and messaging, and only then do I think about what the brand might look like. With Walden, the story already existed, so I established the design direction first and then tackled the editorial work.

Lastly, we made some bold editorial moves that would’ve required convincing, or might’ve never happened at all, if this was a client project.  I’m referring to the way we revised the structure of Walden, albeit not in a way that changes Thoreau’s words or rearranges them in any way. Thoreau loosely arranged the book to follow the progression of seasons, so we simply created four sections of similar length along discernible lines of thematic drift and gave each section or “book” its own title. We’ve turned “Economy,” Walden’s long first chapter, into the first book and broke it down into six chapters. This yielded twenty-three chapters of similar length. The new structure created a more sustainable pace and a better rhythm. Perhaps another editor in Thoreau’s day might’ve suggested the same approach... or maybe not. As a designer, I’m very sensitive to attention spans, how they’ve changed over time and how visual pacing can keep readers engaged. I suppose you could call it UX thinking.  Some diehard Walden fans may see our restructuring as sacrilegious but the purpose is to reduce friction and enhance the reading experience, not to pander or dumb down the book in any way.

Relevance and revisions

Editors note: Matt had previously launched a Kickstarter campaign to fund The New Walden back in 2016, but decided to postpone his efforts until now.

Being self-employed again for the third and (hopefully) last time, I’ve finally had the time to get the book back on track and nearly completed without the long pauses I’d dealt with in the past. I never dreamed the book would take seven years from start to finish. But I’d made a promise to myself and I believe breaking it would have, to some extent, broken my spirit. Letting The New Walden wither was never an option. Culturally, Walden remains as relevant as ever. The workaholism, materialism and hustle culture that I wrote about in 2016 are still very much with us; I don’t think anyone would expect such global, deeply-rooted diseases to to change much in a mere six years. The only real difference between then and now is that more people are aware and talking about the impacts of these addictions and how we might live differently.

The book has changed over the years in small and large ways. We originally planned to print the book in Italy, and now we’re working with MMC in Germany. I learned about MMC through my friend, Adam Greene, who publishes Bibliotheca, a gorgeous reader’s Bible. I was so impressed with MMC’s attention to detail and capabilities that I chose to work with them before the first conversation ended. The slipcase was a late addition, as was the expansion from four to sixteen illustrations.

The New Walden sits inside a green, marble slipcase.

The greatest change, though, hasn’t been the number of illustrations but who’s doing them. My initial plan was to work with a brilliant artist named Brooks Salzwedel. He made the first of several illustrations for our Kickstarter campaign in 2016. When I resumed work in 2018, Brooks was happy to hear I hadn’t given up. I jotted down a stack of illustration concepts which we narrowed and refined together. So far, so good. But then, Brooks told me a few weeks later that he was battling serious health issues. In order to focus on treatment and a long, painful recovery, he needed to step away from commissioned artwork for the foreseeable future. I searched high and low for months but couldn’t find a suitable person to replace Brooks. (It seems he’s doing much better these days.) One Saturday morning, I was sipping coffee and reading yet another email from an illustrator who couldn’t take on the project. I thought, 'The hell with waiting for other people. I didn’t go to art school for nothing!' So I decided to make the full-colour illustrations myself. It took eons, but I’m pleased with the outcome. Benji’s twelve illustrations are the most recent addition, and they really round out the book. His black-and-grey drawings take inspiration from Thoreau’s own sketches in his journal.

What's next?

Venturing into the revival and preservation of more classic literature was my original plan. First Thoreau, then maybe Tolstoy, Shelley or other great writers whose works have lapsed into the public domain. Now, I’m not so sure. Working so closely with Henry for seven years has been transformative, but I’m ready to spend more time with the living. And I have at least one or two of my own books in me. Our next publishing project will most likely be a collection of my essays and poems. After that, who knows?

How to consume a story

Any medium (books, e-books, audiobooks) that draws people into literature can only be a good thing. But for me, nothing compares to a well-designed, carefully-crafted book. It was humankind’s first interface and, I think, remains our best. The most memorable books are a feast for the senses. The subtly pebbled texture of vellum uncoated paper. The silky feeling of a bookmark. The sandy murmuring of turning pages. As I wrote in my part of Walden’s foreword, a book won’t light up for you, but neither does it need a battery or charge. It won’t be made redundant by next year’s model. It will not bleep or buzz at you. It can’t help you reach the airport or queue up your favourite playlist. It offers one thing and one thing only: a story. And with good provenance and care, it can last for hundreds of years. How’s that for a product cycle?

The beauty of an open book. Pages from The New Walden.

The legacy

Aesthetically, I hope they feel I’ve made something authentic that faithfully represents the story. As for lessons, two things come to mind. First, pay attention and be present! “It’s not what you look at that matters, it’s what you see,” as Henry said. You’re blessed to be alive; the universe is a startling, beautiful and wild place; and you’re an integral part of it. You belong here and your presence is not optional. And second, hope is here for the taking. Get outside more, for “There can be no very black melancholy to him who lives in the midst of nature and has his senses still.”

‍

The New Walden is now available to order. Visit steelbrothers.co to find out more about their work.

Lily Paulson-Ellis on Design Translation
Megan Hill
August 4, 2022
interior design
client communication
Lily Paulson-Ellis is the founder of LPE Designs. Lily shares her secrets to happy clients and beautiful design.
understanding clients, understanding interior design clients, client goals and drivers, client intake questionnaire, client intake questions, clients likes and dislikes, further questions about interior design clients, find out why interior design clients

Lily Paulson-Ellis is the founder of LPE Designs, an interior design firm based in South West London. LPE Designs pride themselves on creating homes that stand the test of time, with comfort and practicality at their core.

The changing face of communication

Naturally, face-to-face has always been Lily's preferred method of communicating with clients. However, like everyone else, she and her team got used to Zoom calls over the last few years. Lily has noticed her clients' preferred methods of communicating are slowly changing. "More and more clients send me images they see on Instagram by DM and we tend to WhatsApp a lot now too."

Inspecting images

Lily usually begins a consultation by reviewing the images clients have brought as inspiration, or even anti-insipration, because Lily assures, "it is just as useful to see images a client dislikes as ones they love."

The key though is to get to the bottom of what it is that they like in any given image. Is it the overall feel of the space? Just the colour? An architectural detail like the woodwork or window? These questions are asked amidst an in-depth initial meeting to make sure Lily fully understands her client's aesthetic.

Finding a compromise

For Lily, the most challenging part of a design process occurs when a client is really set on an aesthetic detail that doesn’t work with the practical considerations and functionality that they require from the space. However, with years of experience to help, Lily's team always finds a good solution!

A vintage drinks table sits below a unique antique painting next to a cabinet of eclectic kitchen ware
Open plan living area designed by LPE Designs.

Client deep dive

How do you handle a client who knows what they like, but can't quite articulate why they like it? We challenged Lily to dig deeper into a client's true feelings—if she had just 5 questions...

  1. Who will be using the space?
    The family, dogs and children? Or are we preserving this as a grown-ups only space?‍
  2. What is it that you like about this space at the moment?
    Do you like the colours? Perhaps you like the overall effect but actually not the colour of the sofa? Is it a key architectural detail or the way the space has been laid out?‍
  3. Where do you see yourself using it?
    Questions like these are helpful to get a real understanding of how the family are going to use the space. Will they usually eat at the kitchen island, reserving the dining table just for dinner parties, or will the table be used daily for homework and most mealtimes?‍
  4. When will you invite people into this space?
    Is this an everyday social space or is it reserved for more formal occasions?‍
  5. Why did you share this reference?
    What in particular do you like about it? Is it a detail, the function or the overall feel?


Got a question for Lily? Check out her website or follow LPE Designs on Instagram.

Jenny Branson on Functional Design
Megan Hill
August 4, 2022
interior design
client communication
Trying to help your client make bolder, brighter choices? Jenny Branson shares the five questions you should have on your client intake form
understanding clients, understanding interior design clients, client goals and drivers, client intake questionnaire, client intake questions, questions about colour for interior designers, home office design, understanding colour interior designers, interior design client colour questions

Jenny Branson is an interior designer who's certainly not afraid of a little colour! Jenny prides herself on crafting personalised, playful homes—without a scary price tag. Her work has been featured on Channel 5's ‘Dream Home Makeovers’ and she currently holds the Best of Houzz 2022 awards for both Design and Service.

Helping hand

Usually, clients commission Jenny for a full-room design following their participation in her "Moodboard Masterclasses" or after an in-person initial consultation. Once they are signed up, most of the quick communication is done through the chat function in Jenny's online studio. However once the design is ready to present, an in-person meeting is preferable. Following this, Jenny releases everything to her clients online so they can shop when budget and time allow.

These days, face-to-face meetings are not essential to the design process, but they're still preferred. "Purely because the final results are always more daring and fabulous when you can do some gentle hand holding along the way! It’s very difficult to replicate that level of trust over Zoom or email."

Moodboard therapy

A crucial part of Jenny's design process involves guiding clients, step by step, to create a unique abstract moodboard. From that moodboard, the specifics of a room design can evolve.

Jenny finds the whole process super enjoyable. "All my clients have a lightbulb moment when they have completed their moodboard and it’s at that point I know I’ve captured their style. It’s fantastic to witness each client let go of their inhibitions and unapologetically commit their own unique style to paper."

Colour outside the lines

"My job as a designer is to connect each client with a colour palette that makes them smile." For Jenny, the majority of that work lies in coaching her clients to stop worrying about what the neighbours think or what social media is telling them to do.

"It’s all about shutting out the noise of Instagram, Pinterest, Houzz, magazines etc. and getting each client to focus firstly on how they want to feel in a given space. Then I can pin down the colour palette that provides those feelings."

Jenny likens colour to "music for the eyes," in the sense that we each react to it in very different ways. It is paramount to remember that what is relaxing for one person can be really irritating to another. There’s no one-size-fits-all solution!

A super bright lounge area, deep blue walls and mustard yellow sofa with pink and purple accents
Colourful design by Jenny Branson.

Client deep dive

Style is unique to everyone, so how does Jenny get to the bottom of each client's individual taste? We asked Jenny identify and solve a clients biggest "problem areas" using just five questions...

  1. Who will be using the room?
    There’s no point decorating to please a member of the family, or indeed the nosey next-door neighbour, who is never going to use the room!‍
  2. What do you want to feel when you enter the room?
    Energised, relaxed, social, stimulated? The desired mood of a space is always key to the design direction I suggest to my clients.
  3. Where are you happiest?
    If we can pin down what it is they are drawn to about certain positive environments, we can use that to create a space that really taps into those elements.‍
  4. When are you going to be using the space?
    This is key to making sure the layout works with the available natural light, or that thought is given to supplement the natural light if necessary.
  5. ‍Why isn’t it working at the moment?
    We need to know the key existing problems with the space before seeking to resolve them.

‍

Got a question for Jenny? Head to her website. Or discover a world of colour on her Instagram.

Nikki Holt on Designing For The Outdoors
Megan Hill
August 4, 2022
interior design
client communication
Bringing the outside in is all the rage, but what about bringing the inside out? Nikki Holt explains. Nikki Holt
understanding clients, understanding interior design clients, client goals and drivers, client intake questionnaire, client intake questions, high-end client questionnaire, luxury client questionnaire, high-end interior design clients, designing for outdoors, outdoor entertainment space design, outdoor interior design, garden space design

Kimberly Timmons Interiors (KTI) is a Denver-based interior design collective housing three design studios: Hospitality, Interior Merchandising, and Luxury Residential. Though the studios work independently, ideas and expertise are funnelled through the business in a way that allows KTI to continually push the boundaries of design.

Nikki Holt acts as design director for the Luxury Residential Design Studio. Her work focuses on new construction and full home renovations for high-end homeowners. Nikki spoke to us on behalf of the KTI team to share more about their process.

Go with the flow

"At KTI, our style is laid back and approachable, so we welcome all kinds of communication." Projects usually kick off with a lot of face-to-face meetings. But as projects get in a groove, there is a lot of texting for quick questions and pictures of progress or inspiration.

Say it with a moodboard

Collaboration and communication are important values throughout the KTI design process. At the start of the process, designers create multiple moodboards for clients that are tailored to their first impressions of the client's desires. They will then talk through each moodboard in detail with the client and explain the subtle differences between each. They know they've nailed the client's style when the client themselves have the a-ha moment and say, "That's the one!"

Marrying of ideas

Nikki explains a common struggle, "Couples and partners rarely have the same idea of what they want in terms of style, budget and timeline." The job of Nikki, and other designers at KTI, is to marry the two sets of ideas into something that pleases both parties and still results in a cohesive design.

Client deep dive

Nikki and her team work to make their clients’ "visions come to life, resulting in a space they are deeply connected to." So how do they ensure they fulfil that vision with every project? Summer is in full swing, so we challenged Nikki to decipher the functional goals of a client redesigning their outdoor dining space to create a "space for gathering."

‍

  1. Whose outdoor space are you most inspired by?
    A picture is worth a thousand words. This question can help spark initial design ideas and give us a vision of the client's ultimate dream space.
  2. What can we include to make you use this space more often?
    This question allows us to understand specific elements and features they are wanting in order to use the space to its full potential, e.g., heaters, fireplace, number of guests.‍
  3. Where do you want to be transported to when you’re in this space?
    This question makes the client think about the ambience they are looking for. Their answer could give us direction stylistically based on the region or area that they say, from the materials used to the décor.‍
  4. When you dine outdoors at a restaurant, what inspires you about the atmosphere?
    This question can spark uncommon ideas that they realise they like about restaurants and want to include in their outdoor dining space. Plus, it makes them think of their home as an experience and what they want out of it.‍
  5. Why would you consider splurging on a specific item or design feature?
    This question helps us define what is truly important to the client and where we should focus our money for the most impact.

‍

See more work from Kimberly Timmons Interiors on their website, or check out their Instagram.

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