Understand the inactive state

An inactive Concierge has its link deactivated. Clients can’t start new sessions from that link, and the Concierge doesn’t take up a monthly slot while inactive.

How a Concierge becomes inactive

• Manually toggled off (you turned it off)
• Archived (archiving also deactivates the link)

Note: Deleting a Concierge also invalidates a link.

What you can still do while inactive

• View past sessions and transcripts
• Reactivate anytime (link becomes live again and will consume a slot)
• Replace or launch a different Concierge where needed

When to deactivate a Concierge

• Personal stylists: pause seasonal or campaign flows
• Interior designers: temporarily turn off intake flows between projects to free slots
• Wedding & event planners: pause new submissions when revamping your service offerings

Common questions

• Do inactive Concierges take up a slot? No. Only active Concierges use up your monthly slots.
• Will old links work after inactivation? No. Clients see a polite “Concierge unavailable” message.
• Can I reactivate later? Yes. Toggle on to make the link live again (slot usage applies).